We do not accept any returns unless you contact us first., so if you wish to return an item, please get in touch with us a.s.a.p. via our contact form. Please provide your full name and address, and the order number provided on your email receipt, as well as your reason for wishing to return the item.
If the item arrives in a damaged condition
If the item has been received by you in a damaged condition, please contact us within 48 hours of your receipt to report the issue. Where possible, please email images of the damage, so that we can investigate this further with our courier. Once we have verified and accepted the damage, we will arrange for a replacement to be reproduced and sent out to a.s.a.p. free of charge.
Non-personalised items can be returned up to 14 days after you have received the item. It will be your responsibility to pay for the return postage, and we recommend that you send the item by recorded delivery to confirm our receipt.
Where the item you’ve purchased is a personalised design or custom made just for you, that item is not refundable, unless the item was received by you in a damaged condition, or if a mistake has been made on our part with the personalisation. We do our best to show you various examples of the personalised designs is our product descriptions, to give you a good indication of what to expect. If you have any concerns or doubts regarding the suitability of the personal information, in relation to how it might look of fit into the artwork, please contact before ordering
If you have any concerns or doubts regarding the suitability of your personal information, in relation to how it might look of fit into the artwork, please contact before ordering and we will do our best to help you and work with your requirements.
Colours and variations in design
The colours of the designs/artwork on our website are a close representation of the finished. However, due to the differences in monitor calibrations, the colours you see on your screen may vary slightly to the finished print.
Many of our designs are hand-finished and individually made for each person/order. This can result in a slight variation in design or texture from the displayed product image. If you particularly require the design to look a certain way, we suggest that you request the use of our proof service during the order process, so that you can inspect the finished design/work before it is printed and despatched to you (see details of proof service below).
Mistakes with personalisation
Although we urge you to check and double-check the personalised information you provide us, we understand that sometimes mistakes can happen. If you’ve realised you’ve made a mistake, please get in touch with us a.s.a.p. via our Contact Us page, or via email to email@example.com.
- If we receive your communication about the changes before we have started work on the design, your changes will be free of charge.
- If the changes are very minor but we have already started work on designing the item, we may respectfully request a small payment to go towards the cost of the design time.
- If you only notice your mistake after you have received the item, we will do our best to help you and offer you a reduced price on any replacement.
Although we don’t offer a proof service as standard, if you are concerned about the accuracy of personalisation, please request a proof in the options when placing your order. You should be aware that any requests for a proof will usually cause a delay in the expected shipping date, as we will not be able to continue processing your order until you have confirmed your acceptance of the proof.
If you request a proof, we will contact you via email with a copy of the proof within 1 to 3 days of your order, once the artwork has been completed. Once you have confirmed your acceptance of the proof design, the item will be despatched to you the following working day.